Question 1

How soon after placing my order will i receive it ?

Accepted Answer

We have most of our products in stock, however we are also constantly manufacturing new stock. Orders will be dispatch 4 working days after order is received. When embroidary service is required, will require an additional 3 working days.

Question 2

How to i edit my order after i have paid?

Accepted Answer

You will not able to edit orders after payment has been recieved  email us at tailormadenina@gmail.com

Question 3

Can i get a quotation first before we order?

Accepted Answer

Yes you are welcome to send usyour enquiry to  enquiry.tailornina@gmail.com

Question 4

Do you make tailor-made items

Accepted Answer

Yes we do, we will gladly assist, where posssible, you welcome to email us your special requirments to enquiry.tailornina@gmail.com

Question 5

What is your delivery schedule?

Accepted Answer

Delivery time schedule:
We endeavour to keep the stock count on the website as accurate as possible but it does sometime happen that the item you are looking for was checked out before we could update the system. We will then let you know what the delivery time will be and if you would like to go ahead with the order.   If the items are in stock delivery will take place with in:
Durban  area: 1 to 2  working days after dispatch
Other major cities area: 3-4 working days Outlining areas and regions: usually 5-7 working days

Question 6

What payment options do you have ?

Accepted Answer

1. We use YOCO system, so all Debit and Credit cards are excepted. https://www.yoco.co.za/za/terms/   2. We also offer EFT option payable to : Nosiswe Concepts pty T/A Tailor Nina Aprons  Account type: Business Current  Account Number: 62884788343 Branch code: 250655

Question 7

How long does it take for an EFT payment to reflect ?

Accepted Answer

This can reflect in our account anything from right away if its a FNB account or 3 working days.

Question 8

When can i expect my refund?

Accepted Answer

If your are eligible for a refund we will contact you to ask how you would like your refund. This may be a voucher, a refund to your card or an EFT payment. The timings for these are below: Voucher – 7 days  Card refund – Can take up to 30  days to reflect in your account EFT refund – Can take up to 30 days to reflect in your account   ** Please note that you will not be refunded for any initial delivery fees paid *We reserve the right to charge the below fees: A 10% administration fee for returned orders should the returns process incur significant administration expenses A 15% damages fee for returned orders where product packaging has been damaged There is no refund on sales items, or embroided items .

Question 9

How long do i have to return an order?

Accepted Answer

if you’re not pleased with the item you ordered, for whatever reason, you have 7 days on receipt of your order to return your order. You will be required to pay for the item to be returned or arrange to have it delivered to us at your expense.   Please note that in most cases a full refund will only be given if the product(s) arrive at Tailr Nina offices in a resellable condition so please ensure care is taken when repacking the products.

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